Privacy Policy

What Information Do We Collect?
At Hand Cut Roofs, we receive, collect, and store any information you enter on our website or provide in any other way. This may include:

• Personal information, such as your name, phone number, email address, and home address, when you submit an inquiry, request a quote, or book a service.

• Internet protocol (IP) address, which connects your device to the internet.

• Browser and connection details for security and analytics purposes.

• Service and purchase history, including details of any roofing services you have booked with us.

• Comments, reviews, and testimonials that you submit about our work.

• Website interaction data, such as time spent on pages, page response times, and navigation activity.

How Do We Collect Information?
We collect personal and non-personal data through:

1. Direct submissions – When you fill out forms on our website, contact us by phone or email, or request a service.

2. Automated tracking – Our website uses cookies and analytics tools to monitor visitor activity.

3. Transactions – When you book a roofing service, we collect necessary details for invoicing and customer records.

Why Do We Collect This Information?
We collect personal and non-personal data to:

• Provide and manage our roofing services, including hand-cut roofs, dormer roofs, and pitched roof installations.

• Offer customer support and technical assistance.

• Send service confirmations, project updates, and appointment reminders.

• Improve our website’s functionality, security, and user experience.

• Analyse visitor trends to enhance our services.

• Comply with legal and regulatory obligations.

How Do We Store, Use, Share, and Protect Your Information?
Our website is hosted on Wix.com, which provides the secure online platform that supports our business. Your data is stored in Wix’s protected databases, safeguarded by encryption and firewall technology.
If payments are processed online, all transactions comply with PCI-DSS security standards, ensuring safe handling of payment information via trusted providers like Visa, MasterCard, American Express, and Discover.
We do not sell, rent, or share your personal data with third parties unless required by law or necessary to fulfill a service request.

How Do We Communicate With You?
We may contact you for the following reasons:

• To confirm roofing appointments and provide project updates.

• To respond to inquiries, quotes, and customer service requests.

• To notify you about policy updates, pricing changes, or business news.

• To collect payments or discuss outstanding invoices.

• To request feedback or testimonials about our roofing services.

We may reach out via email, phone calls, text messages, or postal mail.

Cookies & Tracking Tools
Our website uses cookies and tracking technologies to enhance user experience and monitor site performance. These may include:

• Essential cookies – Required for website security and proper functionality.

• Analytics cookies – To measure website traffic and visitor engagement.

• Marketing cookies – If applicable, used for targeted promotions or advertising.

You can manage your cookie preferences through your browser settings.

How Can You Withdraw Consent?
If you no longer wish for us to process your personal data, you may contact us via our website’s contact page or email us directly.

Privacy Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. If significant updates occur, we will notify users to maintain transparency.

Questions & Contact Information
If you would like to:

• Access, modify, or delete any personal data we hold about you.

• Withdraw consent for data processing.

• Ask any questions about this policy.

Please contact us via our Contact Page or email us directly.